To My New and Old Customers Alike,
I keep HOURS 🤯... like real business hours... or at least I try to ☺️...
I know, I know! I too want to have fun with gems 24/7! But the cold hard truth is I am only one person and I put in some hard laborious hours doing this work.
I need to try to protect my self-care time and I need your help by respecting these hours.
I am NOT Amazon, I am NOT Walmart, I am NOT Dennys (lol).
I am just me and when things get very very very busy I on a very rare occasion hire an assistant to help, so you, my wonderful favorite customer have a flawless experience none-the-less!
Now God knows I struggle to keep good boundaries on my work hours, because if I'm up, I think to myself, well why not help that sweet person who dropped into my DMs on IG asking about the weight of this piece and could they get expedited shipping on a Friday night at 10PM? 🤷♀️
Or the impulse to have a little Live IG flash sale on the weekend (cue Hip-Hop Air Horn Sound effect, thanks DJ Cipha Sounds 😒)?
Or reply to people's comments to IG content that was scheduled a month ago?
Or pop an email back when you drop into the chat inbox on the website on Sunday morning at 4AM?
I think you get it 😁...
And, on top of all that, I actually spend most of my time outside of "business hours" cutting stones and making jewelry, like a lot... okay mostly all... okay fine I confess, ALL my time outside of business hours, I don't sleep! 😭
I'm here for you, all of you! And I promise that I'm going to do my best for you! AND hook you up with some of the most beautiful, rarest, and finest cut gems on the planet.
So, do me a solid and know that in this modern age, you are still dealing with the REAL deal right here. Take a breath, the world aint coming to an end right now, I got you and everything's gonna be alright (cue vocal stylings of Bob, my personal fav)!
Help me to help you by respecting these are in general my hours of business and you're welcome to drop me anything you want on any platform at anytime BUT just know I am respecting myself as much as I respect my work and you, my customer, by keeping these business hours.
Also, as a courtesy, please give me 72 BUSINESS HOURS, (AGAIN, BUSINESS HOURS) to get back to you.
This means, if you drop me a message at 4PM on Friday, give me at least until the end of Wednesday to get back to you, thank you!
Without further ado...
M-Th: 7-3PM PST
F: 10-2PM PST
Sat & Sun: NOPE
Thank You and Cheers to the Beauty Gems Bring to Our Lives!
Jacquie